Question 1

Does Casa Amour offer warranty on home interiors?

Accepted Answer

Yes. Casa Amour offers warranty on most interior services, including modular systems, furniture, on-site services & more.

Question 2

What products and services does the Casa Amour warranty cover?

Accepted Answer

The warranty offerings by Casa Amour are as follows:
Modular kitchens - Up to 10-year warranty
Modular kitchens (stainless steel) - Up to 5-year warranty
Modular wardrobes - Up to 10-year warranty
Modular storage like TV unit, vanity & more - Up to 10-year warranty
Semi-modular products (panel-based) - Up to 3-year warranty
Casa Amour sofas - Upto 1-year warranty
Casa Amour furniture - Upto 1-year warranty
On-site services - Upto 1-year warranty
Home improvement solutions - Upto 10 years

Question 3

Does Casa Amour offer warranty on services? What does it cover?

Accepted Answer

Yes, Casa Amour is offering a warranty for a period of upto one year on on-site interior design services.

Question 4

How can I claim warranty?

Accepted Answer

You can call on +91-99997 11088 or email at info@casaamour.com to register your warranty claim.

Question 5

What are the prerequisites of the Casa Amour warranty?

Accepted Answer

In the event of repair, Casa Amour Warranty is valid only if you possess a digital or physical proof of complete payment and you have signed the handover document at the time of installation.

Question 6

Can I renew my warranty once it expires?

Accepted Answer

No. Currently, we are not offering any extension or renewal of Casa Amour Warranty.

Question 7

Will I be charged if I need any services after the end of the Casa Amour Warranty period?

Accepted Answer

We are happy to provide after-sales services even after your Casa Amour Warranty period expires. The service charges would be minimal and; material charges may be incurred (if anything needs to be replaced).

Question 8

Are customised products, provided by Casa Amour covered under Casa Amour Warranty?"

Accepted Answer

Customised products offered by Casa Amour are not covered under Casa Amour Warranty.

Question 9

What products or services provided by Casa Amour are not covered under Casa Amour Warranty?

Accepted Answer

Any third party product or service, which has been outsourced does not come under Casa Amour Warranty. However they may come under manufacturer warranty, depending on the products. Please speak to a Casa Amour authorised representative to find the manufacturer’s warranty period of any such product.

Question 10

Are decor products and accessories provided by Casa Amour covered under Casa Amour Warranty?

Accepted Answer

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a Casa Amour authorised representative to find the manufacturer’s warranty period of any such product, not listed above.

Question 11

How should I notify Casa Amour regarding any damage?

Accepted Answer

Notify Casa Amour via phone (+91-9999711088) or email (info@casaamour.com) within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, can void the Casa Amour warranty.

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